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Support Center
Returns + Exchanges
Delivery
At [Tradeia], we are committed to delivering your seafood at peak freshness, with the highest standards of care, speed, and temperature control.
1. Delivery Coverage
* We currently offer delivery within cairo .
* Our team is continuously expanding to serve more locations.
2. Delivery Timeframes
* Orders are typically delivered within **same-day or next-day delivery**, depending on your location and order time.
* Specific delivery time slots may be available at checkout for your convenience.
3. Order Processing
* Orders are prepared fresh upon confirmation to ensure maximum quality.
* Orders placed after 7 PM will be processed the following day.
4. Packaging & Handling
* All products are packed using **premium insulated packaging** to maintain optimal temperature and freshness.
* We use advanced cooling methods to ensure your order arrives in perfect condition.
5. Delivery Conditions
* Please ensure someone is available to receive the order at the selected delivery time.
* Once the order is delivered, responsibility transfers to the customer.
6. Delivery Fees
* Delivery fees are calculated at checkout based on your location.
* Free delivery may be available for orders above [2000].
7. Delays
* While we strive for timely delivery, delays may occur due to traffic, weather, or unforeseen circumstances.
* In such cases, our team will keep you informed promptly.
8. Important Notes
* Due to the perishable nature of seafood, we recommend refrigerating or freezing your order immediately upon delivery.
* We do not take responsibility for improper storage after delivery.
9. Customer Support
For any delivery inquiries or assistance, please contact us via:
[01288525000 / Info@tradeiaeg.com]
We are dedicated to providing a seamless, reliable, and premium delivery experience—every time.
Returns
Return & Refund Policy
At [Tradeia], we take pride in delivering premium-quality seafood, handled with the highest standards of freshness, care, and precision. Your satisfaction is at the heart of everything we do.
Due to the delicate and perishable nature of our products, we kindly ask you to review our policy below:
1. General Policy
* All orders are carefully inspected and quality-checked before dispatch.
* As our products are perishable, returns or exchanges are not accepted after delivery, except under specific conditions outlined below.
2. Eligible Cases for Return or Exchange
We will gladly offer a return, replacement, or refund in the following :
* If the delivered product does not match your order
* If the product arrives in an unsatisfactory condition (damaged or spoiled)
* If there is an error in the quantity or item received
3. Reporting Conditions
To ensure a smooth and fair resolution:
* Any issue must be reported within 4–6 hours of delivery
* Clear photo or video evidence must be provided
* The product must remain unused and in its original condition
4. Resolution & Compensation
Once your request is reviewed and approved, we will:
* Arrange a replacement with the same premium standard
or
* Issue a full refund via your original payment method
5. Exclusions
The following situations are not eligible for return or refund:
* Change of mind after delivery
* Improper handling or storage after receipt
* Requests submitted beyond the allowed timeframe
6. Customer Care
Our team is always here to assist you.
For support or inquiries, please contact us via:
[01288525000 / Info@tradeiaeg.com]
We are committed to delivering an exceptional seafood experience—every single time.